[Gmecm] Off Topic - Poll

[Burntkat@sc.rr.com]

20% refund of the price, and a heartfelt, "I'm sorry" from the owner.

My opinion only, of course. While flowers are nice, it's the card that
clinches the sentiment. I feel that the above [specifically, refunding the
price of this order, not the next] will not only keep this client but also
get you some favorable word of mouth advertising ["Hey you know XYZ flower
shop? They had a little snafu with the flowers-- beautiful flowers but they
forgot to include the card-- so the owner of the shop gave me back 20% of
the price of the flowers AND apologized to me!"]


-----Original Message-----
From: gmecm-bounces at diy-efi.org [mailto:gmecm-bounces at diy-efi.org] On Behalf
Of Mike Poore
Sent: Friday, March 24, 2006 7:49 PM
To: Gmecm at diy-efi.org
Subject: [Gmecm] Off Topic - Poll

I own a flower business. There was a problem with an order and the 
customer thinks I haven't treated him fairly. Since none of you know me, 
I thought I could get unbiased opinions from you. I want to treat my 
customers fairly, so I need to know if I am wrong.

Here's the story:

A man ordered flowers for his wife to be delivered to her job. Someone 
messed up and didn't include the enclosure card with the flowers. (An 
enclosure card is a computer printed card for customers to include a 
short message with the flowers like "I love you, Bob.") The wife called 
our store and said she didn't get a card. We apologized and read the 
message to her over the phone. We also gave the sender a discount on the 
order. We should have offered to deliver the card, but that wasn't done. 
There is no dispute regarding the flowers as the husband and wife agree 
that they were nice. So the issue is purely the card.

What percentage discount is fair? Please answer in percentages from 0% 
(no discount) to 100% (free).

I am very interested in your response.

Thanks, Mike
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