[Gmecm] Off Topic - Poll

[David Allen]

Depends on how upset they were.  I would say no less than 20% off.
Strictly an opinion.
David

----- Original Message ----- 
From: "Mike Poore" <mp at FlowersByValerie.com>
To: <Gmecm at diy-efi.org>
Sent: Friday, March 24, 2006 4:48 PM
Subject: [Gmecm] Off Topic - Poll


> I own a flower business. There was a problem with an order and the 
> customer thinks I haven't treated him fairly. Since none of you know me, 
> I thought I could get unbiased opinions from you. I want to treat my 
> customers fairly, so I need to know if I am wrong.
> 
> Here's the story:
> 
> A man ordered flowers for his wife to be delivered to her job. Someone 
> messed up and didn't include the enclosure card with the flowers. (An 
> enclosure card is a computer printed card for customers to include a 
> short message with the flowers like "I love you, Bob.") The wife called 
> our store and said she didn't get a card. We apologized and read the 
> message to her over the phone. We also gave the sender a discount on the 
> order. We should have offered to deliver the card, but that wasn't done. 
> There is no dispute regarding the flowers as the husband and wife agree 
> that they were nice. So the issue is purely the card.
> 
> What percentage discount is fair? Please answer in percentages from 0% 
> (no discount) to 100% (free).
> 
> I am very interested in your response.
> 
> Thanks, Mike
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